Applying a military setting to our branches, the Store Manager is considered a Lieutenant, the Supervisors are the Sergeants and the rank and file are the Privates or the foot soldiers. While the officers are in charge of planning strategies for the battle ahead, the people who will go out on the battlefield are the foot soldiers. They will follow your orders and even die for you - if that is part of their mission.
Before a cadet becomes a foot soldier, he has to undergo Boot Camp. There he trains to be in top physical shape and is subjected to numerous training exercises in tactics, cover and concealment, using weapons, etc. Thus, a soldier is a product of years and years of training. And this training is what separates a professional soldier from a rebel with a gun. Reading stories of men who have done heroics in battle, or even in emergency situations such as 9/11, the 'heroes' say that during those times of extreme stress, the training just took over enabling them to do the things they did.
The point: As officers, you should train your foot soldiers well - in discipline, product knowledge, store policies and customer service. This training is what separates a good store from a bad one. Of course, good lieutenants lead their men from the front -in other words, by example.
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